Support
Read these answers or write to us. Never send us your password.
Adding the widget
Touch and hold the Home Screen, tap Edit then Add Widget, search for Gribou and place the widget. Then touch and hold it and choose Edit Widget to pick your friends or a pinned memory.
The widget doesn’t update
Open Gribou once so it syncs, then check your connection. A pinned memory stays displayed instead of new creations: unpin it in Settings > Widget.
Forgot password
On the sign-in screen, tap Forgot password, then open the link you receive by email on the iPhone where Gribou is installed. Remember to check your spam folder.
I don’t get notifications
Make sure they’re allowed in iOS Settings > Notifications > Gribou, and in the app’s Settings > Notifications.
Reporting or blocking someone
From a creation, tap report. From your friends, open a person’s options to report, remove or block them. If someone is in immediate danger, contact emergency services.
Deleting my account
In the app: Settings > Delete my account. What gets erased is described in the privacy policy.
Contact us
Include your username, your iOS version and the steps that reproduce the problem.